How long does my order take to ship?

Turn around time is 4 weeks from when we recieve your fabric, sometimes sooner depending on volume of orders. We’ll keep you updated throughout the process and notify you when your bear is ready to ship. Rush orders may be avaliable -please contact me for details. Flat rate shipping anywhere in Australia is $15.95

Do you offer international shipping? 

Yes we are able to offer international shipping. Prices may vary depending on location.

Returns

Once fabric is recieved and cut, we cannot process cancellations or refunds as materials have been permanently altered.We understand emotions can be complex when dealing with memorial items. If you need to cancel before sending your fabric, please contact us. Once fabric is recieved and cut, we cannot process cancellations or refunds as materials have been permanently altered.